+27 31 334 2537 info@igsports.co.za

Refund and Returns Policy


IG SPORTS will accept returns:
While IG SPORTS shall make every effort to accommodate its Consumers and Retailers, our
returns policy has to be one that is both reasonable and in strict accordance with Section 56
together with Section 57 of the Consumer Protection Act (the “CPA”)
The Act permits returns within the first 6 Months in the following circumstances;

  1. Where goods have been incorrectly supplied. An example of this is where a user orders goods
    and receives goods that are substantially different from what was ordered. IG SPORTS will then
    have the incorrect goods picked up and the correct goods delivered at no charge to the
    Consumer. 2. Where the goods sold are materially defective. Materially defective means that the
    goods are not suitable for the purposes for which they are made or designed and that the defect
    affects the usage of the item. IG SPORTS reserves the right to inspect the goods once they have
    been returned before offering the Consumer recourse on the matter, which will include;
    a) A full refund where the goods are found to be materially defective OR
    b) A credit to the value of the goods
    c) A replacement of the goods
    Materially defective here excludes minor scratches, dents, marks or defects which do not affect
    the usage or enjoyment of the goods.
  2. All goods Purchased from IG SPORTS via the Website or Online Platform within 5 days of
    purchase, also known as the “cooling off” period in terms of the Consumer Protection Act (the
    “CPA”) IG SPORTS will only accept returns if the goods are in their original packaging, unused
    and the Consumer is able to provide a valid, dated proof of purchase.
  3. IG SPORTS reserves the right not to process refunds on original shipping fees where items
    are not defective or incorrectly supplied. Returns processed to IG SPORTS shall be at the
    customer’s cost and for the customer’s account.
    IG SPORTS will not accept returns:
  4. The Consumer Protection Act (the “CPA”) specifically excludes “buyer’s remorse” and IG
    SPORTS reserves the right to reject returns that are sought because the Consumer has
    “changed his mind” or no longer wants the item after the purchase has been made.
  5. Where the goods have been damaged due to ordinary wear and tear or worn out in the
    ordinary course of use.
  6. Where the goods have been purchased from other retailers and not IG SPORTS.
  7. Where the goods fall into one of the following categories:
    a) Underwear, sleepwear or personal hygiene items
    b) Goods that have been personalized or custom made
    c) Goods that have been specifically ordered for the Consumer and are not in ordinary stock
    d) Goods that may pose a health or safety hazard if returned or reused.
    e) Earrings, including studs, piercings, hair pieces, attachments and other personal body items
    due to health and safety considerations.
    f) Watches that have been activated with the pull-tab removed.
    g) Items that have had the seals broken or damaged. 9. Where the goods have been wilfully
    damaged or have been damaged by the gross negligence of the Consumer or Retailer.
  8. Where the goods have been damaged by Force Majeure, or an act beyond IG SPORTS
    control such as inclement weather, natural disaster, power failure, electrical surges or other
    circumstances outside of IG SPORTS control.
  9. IG SPORTS reserves the right to hold the Consumer Liable for delivery charges in the event
    of one or more of the above circumstances being the reason for return of the goods.
  10. Cash refunds will be processed 7 (seven) to 14 (fourteen) working days from date of refund
    being accepted. Refunds shall be made to the banking details from which the order was placed,
    or to the banking details provided to IG SPORTS on signing up or account creation.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.