Standard Delivery: IG Sports typically uses third-party couriers for nationwide delivery.
Calculated at Checkout: Shipping costs are not fixed for all items; they are calculated at the checkout stage based on your delivery address and the total weight/volume of the order.
Free Shipping: Many South African sports retailers offer free shipping on orders over a certain threshold (often R1,000+), but you should verify the “Special Offers” section on their site for current promotions.
2. Delivery Timelines
Processing Time: Orders are generally processed within 1–2 business days after payment confirmation.
Main Centers: Delivery to major hubs (Johannesburg, Cape Town, Durban, Pretoria, etc.) typically takes 2–4 business days.
Regional/Outlying Areas: Delivery to smaller towns or rural areas can take 5–7 business days.
Business Hours: Deliveries are made during standard business hours (Monday to Friday, 08:00 – 17:00). No deliveries are made on weekends or public holidays.
3. Shipping Methods
Door-to-Door Courier: Standard delivery is via courier to a physical street address.
No P.O. Boxes: Like most local couriers, they cannot deliver to P.O. Boxes or PostNet Suites; a physical address where someone can sign for the parcel is required.
Click & Collect: Depending on stock location, collection from their physical premises in Durban (indicated by their 031 area code) may be an option at checkout.
4. Tracking Your Order
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier’s tracking portal.
5. Important Considerations
Stock Availability: In the event that an item is out of stock after an order is placed, IG Sports will contact you to offer a replacement, a revised lead time, or a full refund.
Damaged Goods: Upon delivery, ensure the package is intact. If the parcel is visibly damaged, you should note this on the waybill before signing or contact their support immediately at info@igsports.co.za.
Large Equipment: For bulky items (like goalposts, heavy gym equipment, or astro-turf), specialized shipping rates and longer lead times may apply.
