🛒 Ordering & Account
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save delivery addresses, and view your order history for faster checkouts in the future.
How do I know if my order was successful?
Once your payment is processed, you will receive an order confirmation email with your details and order number. If you don’t see it in your inbox within a few minutes, please check your spam/junk folder.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you as fast as possible. If you need to modify or cancel your order, please contact us immediately at [support@ighoosen.co.za]. Once an order has been dispatched, it cannot be canceled, but you can initiate a return upon receipt.
💳 Payments & Pricing
What payment options do you accept?
We accept a variety of secure South African payment methods, including:
- Credit & Debit Cards (Visa, Mastercard)
- Instant EFT (via [PayFast / Ozow / Peach Payments])
- Buy Now, Pay Later (via [PayFlex / Mobicred])
- Direct Bank Transfer (EFT)
Are my payment details secure?
Yes, absolutely. All trans🛒 Ordering & Account
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your shipments, save delivery addresses, and view your purchase history for faster checkouts in the future.
How do I know if my order was successful?
Once your payment goes through, you will receive an order confirmation email with your summary and order number. If it doesn’t appear in your inbox within a few minutes, please check your spam or promotions folder.
Can I change or cancel my order after placing it?
We process orders quickly so you can get your gear as soon as possible. If you need to make changes or cancel, please contact us immediately at [support@igsports.co.za]. Once an order has been dispatched to our courier, it cannot be canceled, but you can initiate a return upon delivery.
👟 Products & Sizing
How do I know what size to order?
We provide a Size Guide link on every product page to help you choose the perfect fit. If you are between sizes or need specific advice on fit (e.g., athletic vs. relaxed fit), feel free to contact our support team.
Are all your products authentic?
Yes, 100%. All sporting gear, footwear, and apparel sold on igsports.co.za are sourced directly from authorized brand distributors and manufacturers.
💳 Payments & Pricing
What payment options do you accept?
We accept a variety of secure South African payment options:
- Credit & Debit Cards (Visa, Mastercard)
- Instant EFT (via [PayFast / Ozow / Peach Payments])
- Buy Now, Pay Later (via [PayFlex / PayJustNow])
- Direct Bank Transfer (EFT)
Are prices inclusive of VAT?
Yes, all prices listed on igsports.co.za include 15% South African VAT.
🚚 Shipping & Delivery
How much does shipping cost?
- Standard Delivery: R[TBD] nationwide.
- Free Delivery: Offered on all orders over R[TBD].
- Out-of-Area / Regional Surcharge: Additional charges may apply for remote or farm locations.
How long will my delivery take?
- Main Centres (JHB, CPT, DBN, PTA): 2–4 business days.
- Regional / Outlying Areas: 3–7 business days.
- Note: Orders are processed Monday through Friday, excluding public holidays.
How do I track my parcel?
As soon as your parcel is collected by our courier partner (e.g., [The Courier Guy / Aramex]), we will email you a tracking number and link to follow your delivery in real time.
🔄 Returns & Exchanges
What is your return & exchange policy?
We offer a [14 / 30]-day return and exchange policy. Items must be unworn, unused, in their original condition, and with all original tags/packaging intact. (Note: Sizing exchanges are common for sportswear, so ensure shoes are only tried on indoors).
How do I request a return or size exchange?
- Email us at [info@igsports.co.za] with your order number and details of the item you wish to return or exchange.
- Our team will guide you on the return address or arrange a courier pickup.
- Once inspected and approved, your exchange item or refund will be processed.
Who pays for return shipping?
- Defective or incorrect items: We cover the full courier cost.
- Size exchanges or change-of-mind returns: The customer covers the courier return/redelivery fee.
📞 Support
How can I contact customer support?
Email: [info@igsports.co.za]